EOLIS Euler Hermes
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"EOLIS: For dynamic management of your risk"

EOLIS is your dedicated online credit management service. It is devoted to helping you manage and administer your credit insurance policy easily and efficiently. Due to the amount of functionality included in the system, we have developed this guide to help you become more familiar with EOLIS.

Credit Services . Request a limit

Request a limit - Step 1
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STEP 1, Company identification: First you need to select a buyer. You can search for one by Euler ID, National Identifier, search criteria (such as name or address) or you can look for a company by phone number.
The easiest way to find a company is to search by identifier.
  1. STEP 1, Company identification: First you need to select a buyer. You can search for one by Euler ID, National Identifier, search criteria (such as name or address) or you can look for a company by phone number. The easiest way to find a company is to search by identifier.
NOTE
You can find more information about the National Identifier when you click on Help on identifier.
Request a limit - Step 2
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STEP 2, Request the limit.
  1. STEP 2, Request the limit:
    • Amount: The amount should be numeric and should not include decimals, spaces, or currency symbols. This is the maximum outstanding amount that you can have on the company concerned during the year. If you need a higher limit, the new total amount needs to be filled in here. For example: you have a limit of €50.000 but you need a limit of €75.000. You then fill in 75000 at amount.
    • Credit period: optional enter a value in this box only if the terms of this particular buyer are greater than your policy’s standard terms of sale. For terms of sale less than or equal to your policy’s standard terms, leave blank. For example: the maximum payment condition for the country in which your debtor is located, is 60 days. However, you want a payment condition for 90 days. You will then fill in 90 days.
    • Add a comment: optional insert any pertinent information that will help our underwriter make a decision. We understand that most requests are urgent and we promise to always answer your requests as soon as possible. Entering comments that are not critical will only delay the decision, because once you enter a comment your request will be referred to a Risk Underwriter for manual decision.
    • Reference: Fill in the reference number of your customer. For example, the reference number could be the debtor number.
NOTE
Once you insert a different credit period or a comment, your request will be referred to a Risk Underwriter for manual
decision; therefore no automatic decision will be possible.
Request a limit - Step 3
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STEP 3, When the request is completed click on Confirm. The response to your limit request will be instantaneous unless further investigation is required.
  1. STEP 3, When the request is completed click on Confirm. The response to your limit request will be instantaneous unless further investigation is required.